Privacy Policy

Elma Ultrasonics New Zealand respects your privacy and is committed to protecting the personal information you provide when using this website, contacting us, requesting support, making an enquiry, or purchasing products from us.

This Privacy Policy explains how we collect, use, store and protect your personal information.

Who we are

This website is operated by Techspan New Zealand Ltd, trading through Elma Ultrasonics New Zealand.

  • Website: www.elma-ultrasonic.co.nz
  • Email: info@elma-ultrasonic.co.nz
  • Phone: (09) 827 6567
  • Freephone: 0800 603 603

Information we collect

We may collect personal information from you when you:

  • make an enquiry through our website
  • request a quote or product recommendation
  • place an order
  • contact us for service, warranty or technical support
  • subscribe to updates or communications
  • interact with our website, forms or online store.

The information we collect may include your name, company name, phone number, email address, billing and delivery details, order information, product requirements, service history, payment-related information, and any other information you choose to provide.

We may also collect non-personal website usage information, such as browser type, device information, pages visited, referral source and general analytics data.

How we use your information

We use your personal information to:

  • respond to enquiries
  • provide quotes, product advice and technical support
  • process and fulfil orders
  • arrange delivery
  • provide after-sales service, warranty support and repairs
  • communicate with you about your order, enquiry or service request
  • improve our website, products and customer service
  • meet our legal, tax, accounting and business obligations
  • send relevant updates or marketing communications where you have agreed to receive them, or where permitted by law.

We will only collect and use personal information where it is necessary for a lawful business purpose.

Product advice and technical enquiries

Because ultrasonic cleaners, steam cleaners, cleaning chemicals and accessories are often selected for specific applications, we may use information you provide about your intended use, materials, industry, cleaning process or technical requirements to help recommend suitable products.

You are responsible for ensuring that the information you provide is accurate and complete so we can give appropriate guidance.

Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • courier and freight providers
  • payment processors
  • website, hosting and IT service providers
  • accounting, legal or professional advisers
  • product suppliers, manufacturers or service agents where needed for technical, warranty or support purposes
  • government, regulatory or law enforcement agencies where required by law.

We only share information where reasonably necessary and expect service providers to handle personal information securely.

Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage is completely secure. While we take reasonable care, we cannot guarantee absolute security of information transmitted through our website or by email.

Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and support analytics or marketing activity.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function correctly if cookies are disabled.

Email communications

If you subscribe to marketing emails or updates, you can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

We may still contact you about orders, service requests, warranty matters or important account-related communications.

Accessing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date.

To request access or correction, please contact us at:

Email: info@elma-ultrasonic.co.nz

We may need to verify your identity before providing access or making changes.

Retention of information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including for order history, warranty support, legal, tax, accounting and business record requirements.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those websites. We recommend reviewing the privacy policy of any third-party site you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

Contact us

For any questions about this Privacy Policy or how your personal information is handled, please contact:

Elma Ultrasonics New Zealand
Email: info@elma-ultrasonic.co.nz
Phone: (09) 827 6567
Freephone: 0800 603 603